Ethics Of Delivery Robots Addressing Concerns

Around the world, numerous people have lost their employment due to the pandemic. In parallel, artificial intelligence, automation and the use of robots are also increasing. The state of the economy’s health has accelerated businesses’ digitalization and automation efforts. In the past, businesses created new positions to fill the void left by automation.

Increase in last-mile venture investment as well as the development of the e-commerce industries. Such factors propel the market growth. In addition, according to a research report by Astute Analytica, the Global Delivery Robot Market is likely to grow at a compound annual growth rate (CAGR) of 17.31% over the projection period from 2022 to 2027.

Here are steps to encourage businesses to take note of the following ethical concerns to maximize the usage of delivery robots:

Autonomy: Although in our situation, this variable did not affect the user’s intention to utilize a robot, ethical charters urge for the ability to limit a robot’s autonomy. Therefore, people contend that a business deploying a delivery robot should always be able to control the autonomy of a robot, particularly in situations where the effects of the robot’s activities cannot be completely controlled.

Social cues: The greater the user’s intention to employ a robot, the more social cues it will display. Robots should therefore provide a service that is as human-like as feasible and incorporate social characteristics. However, a customer delivery robot should not interfere with or take the role of interpersonal interactions. It is crucial to ensure this element when a business intends to use robots to deliver services.

Responsibility: The purpose of the user to use the technology depends on a robot’s accountability for its deeds. Therefore, businesses deploying delivery robots should be aware of this issue and specify who will be held accountable for the robot’s behavior before the robot is deployed. Moreover, a robot must always be able to be traced because of liability issues.

Safety and trust: The user’s intent to utilize the technology depends on how safe and reliable they believe a robot to be. Although it might be claimed that manufacturers and designers are in charge of making robots that are secure for users, businesses utilizing delivery robots must always ensure this crucial aspect.

Confidentiality and data security: The desire to use a robot is heavily influenced by data security and confidentiality concerns. First, a business that employs delivery robots must constantly respect the privacy of its customers. Encourage businesses to be open and honest about how they acquire and utilize customer data since doing so improves user experience. Second, enterprises deploying customer service robots should be sure to secure and encrypt any data that pertains to their customers. Third, businesses should constantly ensure that the robot’s data collecting complies with national regulations and regional legislation.

Replacement of human workers: Even if the model did not find this variable to be crucial, there are best practices that can be established. A company should involve its employees in the process when making decisions on the delivery robot.

Original Source

https://astuteblog8.wordpress.com/2023/06/26/ethics-of-delivery-robots-addressing-concerns/